If you’re sharing an example, especially if you’re teaching, and the words “this example is overkill” come out of your mouth, maybe listen to what you’re saying. Perhaps another example would suffice. Perhaps something less complex? When you recognize this as a teacher, you can be certain there will be students that can’t connect the dots.
Month: March 2016
How to create new services that customers will value
If you want to find new services to provide to your customers, try this contemplative process: Find the gap between the service you provide now and what the customer values. For example, most dry cleaning stores in NYC will pick up your laundry, they’ll wash it, fold it, organize it and return it back to your house. But, we all…