PhotoShelter doesn’t get it when it comes to customer service

If “individual photographers rarely exceed their allotted bandwidth” why not take that risk on so you don’t have to pass that uncertainty on to your customers? There are plenty of ways to handle this without anybody outside of “rare” worrying about it. Why make it every customer’s problem?


From this statement alone I can tell you that if I had to call this company with a problem, they would spend all their effort deflecting blame.