How do you think about business?

How do you think about business? Do you relegate your responsibility to simply carrying out the actions that others ask you to carry out? Do you simply see yourself as collecting a pay check for showing up? I tend to see people fall into a spectrum in terms of how they do business. On one end, I refer to their…

Average turn around time is irrelevant

When you’re slow to respond to customer requests you run this risk of tarnishing your relationship because you might not be getting your customer what they need, when they need it. However, measuring and obsessing over average turn around time is counterproductive. Turn around time is often measured as the time between when your customer makes a request and when…

Value Pricing and Software Development

Last week I had the pleasure of being on Entreprogrammers. We wound up spending a lot of time talking about pricing in business. Value pricing in particular. And, I had the opportunity to talk about value buying, the other side of the coin.

There’s a nice write up on the Entreprogrammers site Episode 56 A Lesson In Pricing Models with some main takeaways.

And here’s a direct link to the youtube video:

There isn’t a bigger boat

Just after I finished sharing what it’s like to intentionally buy based on value, I thought to myself what a silly thought. We all intuitively buy based on value. But then I realized that’s not entirely true. We buy based on the perception of value. And our perception of value can be arbitrarily manipulated by ourselves and others. What made…

Buying on Purpose

A few years ago I was moving from Chicago to Seattle. I hired a company to move me out of my apartment in Chicago and another to move me in, in Seattle. The company in Chicago charged an hourly rate. At the time, mired in the concept of the billable hour, I couldn’t help but think about time while they…