Do no harm: when initiator is not authorizer

When a customer comes through the door, especially if you’re a consultant, it’s a good idea to know why they came in the door. When a customer comes through my door, I like to know why and then I like to know who initiated that person coming through my door. For example, if someone asks me to present a two…

You’ve done something worthless

I’m constantly amazed at people that tell me they wouldn’t ask someone why they want something done. I’m amazed because doing something that’s not necessary, no matter who asks us to do it, is the definition of doing something that’s not worthwhile. Something worthless. If we don’t analyze the value of our contributions, occasionally we’re going to do something that’s…

Expertise is developed one step at a time

As I’ve said before experience is not a sign of expertise. The difference between someone with 10 years of experience and someone with expertise is a matter of repetition versus gradual refinement. There’s no secret to expertise. It’s not an innate characteristic. It’s something that is developed. The easiest way to develop expertise is to improve a little bit each…

Paycheck Driven

Do you have a strategy to know when to say no to a potential customer? To know when they walk in the door that although you would like to help them, you just really aren’t capable or you might jeopardize the help you provide to existing customers. It’s hard not to want to help everyone but the reality is you…

A recession is no excuse

External forces in business, like a recession, are a simple fact of reality. It’s not a matter of if, rather it’s only a matter of when. Blaming poor performance on external factors is admitting you didn’t have a vision. That your business has always been out of your control. Those that had a vision that didn’t cut it aren’t out…

Improvement is not innovation

Innovation is to create something new for tomorrow. Improvement is to refine what we already have today. Innovation requires a vision and then working backward to where you are today, like completing a maze in reverse, to forge a path. Improvement merely requires movement, small steps, from where you are now, regardless of the direction. Improvement is not innovation. But,…

Experience is not expertise

It’s tempting to think that someone who has experience doing something for many years is skilled at what they do. But, repeated exposure to events is not what leads to expertise. Skill does not develop from experience. For example, let’s say you can gauge the success of an auto mechanic by looking at rate of success in repairing cars. If…