As I’ve mentioned it’s important to find cause before a resolution when problem-solving.
Part of finding cause can easily appear as if it’s finding a resolution and that can be offputting to the point where people avoid a technique to find the cause because they don’t like the implications of it as a resolution.
For example let’s say I have three suits: a red one, a blue one, and a green one. Let’s say I try the blue one, which is the color that I like, and it doesn’t fit.
Somebody may propose to me to try the red one and see how it fits. I might say no if I don’t like the color red. I may mistakenly assume they’re asking me to just wear red.
Unbeknownst to me the three suits could be three different styles too. Color may not be the only difference.
Maybe they just want to see if the blue suit is the only one that doesn’t fit. And then they can find the right color after finding the right fit. Let’s say they have a warehouse of suits they can access if they know which style fits.
It’s common not to expalin rationale when looking for both cause and resolution. It would be sad if you eliminate finding cause because you conflate a resolution you don’t like.